Terms and conditions
Jollydays Luxury Camping Limited reserves the right to change this website, including prices, and terms and conditions, without notice.
We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite, for any reason (for example due to inappropriate behaviour, dangerous weather or site conditions).
Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please uncheck the “email contact” box during the enquiry or booking process online. You may also opt out of receiving emails at any time by contacting us or clicking the unsubscribe link in the e-mail. The booking process asks for your address details and phone numbers, these are required by the Local Authority so at any time we can prove you are not residents at the camp site. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored, nor seen, by us.
We will not pass on or sell your details to any third parties.
To secure your booking a deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your visit start time. If the booking is less than 8 weeks from the date of your stay the full price of the stay is required. Confirmation of the booking will be sent after the deposit, or full payment, has been received.
If the balance is not paid by the due date Jollydays Luxury Camping Limited (herein after called “Jollydays” or the “Company”) reserves the right to re-let the tents and retain the deposit.
The person booking, where they are booking on behalf of other people is responsible for disseminating the appropriate information to those persons that we send them. For example, these Terms and Conditions, Tent Inventory including directions, and on arrival, the Information Pack within each tent, to ensure they are fully aware of the nature of the campsite, Health and Safety issues, the wider woodland, the facilities, and appropriate clothing and footwear they require.
At certain times of year, namely the school holidays, we do not accept adult only bookings of three or more people. This is a time that is predominately families with children. Nearly everybody appreciates why there is this restriction in school holidays, as the atmosphere is different and enters into the spirit of this request.
REFUNDABLE CASH BOND FOR ADULT ONLY BOOKINGS OF 3+ PEOPLE (from 2012 bookings)
Unfortunately we have had rare instances of groups unable to manage and make noise after 11pm disturbing others. Even though good natured it can have an adverse impact on other guests. In a woodland noise travels very easily. With regret we now have a policy of £100 cash bond per tent in an adult only booking.
Admittance to the tents will only be permitted with presentation of the bond (cash as we have no card taking facilities at the camp, and adding it to the booking process means a merchant services charge in refunding it)
It will be returned on departure (less any honesty bill payments due if you wish to use it for that purpose) unless the management is called to the tent/s due to excessive noise after 11pm (or unacceptable behaviour at any time) or we receive a complaint from other guests and need to attend the tent/s. In this instance there will be a charge of HALF THE BOND OF EACH TENT every time we need to attend. Should the bond be forfeit and there are night/s remaining of the stay a further bond of 1.5 – 2 times the original bond will be required in cash as leverage against further disruption for the remaining night/s. This does not replace the managements’ sanction of terminating a guests’ stay if they deem it necessary. If you are instructed to leave the camp and your stay is terminated the bond is lost in any instance.
Payment is taken via RBS Worldpay, which describes which cards they accept, and which they may change. Payment is taken in UK Pounds Sterling only.
Changes to bookings
Please let us know as soon as possible. Where changes are possible there will be an administration fee of £25. Changes must be made in writing by the person who made the booking.
You cannot change a booking 30 days or less to your arrival date.
If cancellation is made before 8 weeks to arrival, the paid sum will not be refunded, it can be held over to a date, subject to availability, later in the year or following year. If this option is taken a £49 handling charge will be due.
If you roll over to another date for which a higher sum is charged, you will need to pay the difference.
If cancellation is less than 8 weeks from arrival date, the deposit (30% of the total sum) will not be refunded and cannot be rolled over to a later date.
If cancellation is made within 3 weeks of the arrival date 100% of the total sum will not be refunded (as generally we cannot re let the tent in that time) and cannot be rolled over to a later date.
Any cancellation or change must be confirmed in writing / email, by the person who made the booking.
We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.
In the event that we need to cancel your holiday we shall inform you as soon as possible and refund all money paid to us, by you, within 14 days.
Should we need to evacuate the camp for any reason, you must observe the instructions of the staff. In such an event you will get any nights missed as a credit to the value per night as the accommodation price divided by number of nights booked plus 20%.
If we close the camp (for instance due to very cold weather and frozen water pipes and drainage) which will mean lost day or days to your booking and you have yet to arrive you can either be refunded or get a credit of the value of nights missed plus 20%.
Arrival and Departure Times
Tents are generally ready by 4pm so we ask for arrivals between 4pm and 7pm. Please advise us of your estimated arrival time. If you are likely to be later than 7pm please let us know so we can arrange for someone to meet you and show you to your tent.
Guests are requested to vacate their tents by 10.30am on day of departure.
Your visit to the Campsite and wider woodland
Guests and visitors agree to be considerate tenants and to take good care of the tents and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests. No pets are allowed at the campsite (due to wildlife and bird rearing). Should any facilities, equipment, or inventory, be damaged wilfully, as a result of inappropriate usage or behaviour, or a as a direct result of failing to respond to instructions from Company staff you will be held responsible for the cost of repair or replacement of that item. The company cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.
The woodland in which the camp is situated is a habitat to fauna, we have a 20 year Bio Diversity plan and as such other than grey squirrels, we do not control animals or insects. Thus depending upon the time of year certain creatures such as wasps, field mice and spiders may enter the tents.
By its very nature Jollydays is a campsite in a natural environment. In working to preserve and enhance the woodland and it’s bio diversity, and create a sense of freedom which is part of the charm and why many people come, there are natural hazards, such as ponds, tree roots, poisonous plants, and extremely limited lighting after dark, and depending upon weather conditions, cold, wet and slippery surfaces and even frozen water pipes.
By Booking and coming to Jollydays you agree to be responsible for your children and any children you are in charge of, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to the woodland, facilities and tent, such as regarding litter,fire, noise after 11pm. Anything you bring to the campsite or wider woodland and any damage or loss to your possessions is at your own risk. You use the facilities and amenities at the camp and wider woodland at your own risk, e.g. the communal camp fire and clay ovens. Candles and tea lights that are used in the tents must be within the candle holders and containers when alight (with the exception of the dining table candelabra which must remain on the dining table when lit). The Company accepts no responsibility from any loss or injury arising from being in the campsite or wider woodland (known as Buttercrambe Moor Wood). By booking, acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the campsite and woodland. (For example, the woodland contains deadly poisonous mushrooms, toadstools, and fungi.)
Camping in Britain can mean dramatic variance in weather in a short period of time (“4 seasons in one day”). Whilst we supply certain facilities and equipment, as described in the inventory sent to guests on confirmation of payment. It is still camping and you are responsible for your own well being and comfort regarding appropriate clothing and footwear etc. In extreme weather conditions at the camp, such as exceptional cold and snow, where existing and / or forecast we do our best to warn guests and give guests the option to move dates (subject to availability) without being subject to the cancellation policy administration handling charge, or loss of any monies. Be aware the tents are cotton canvas and in prolonged and heavy rain the tents may leak. Also, because of the nature of the camp and it’s location there may be instances where the camp and tents suffer from an interruption in electrical and water supply. Only a frozen water supply as stated above is a potential cause for cancellation and refund as electricity is not deemed critical to the Jollydays holiday experience.
If you have any questions about your stay and require more information prior to arrival than is published on the website, please do not hesitate to contact us by telephone on 01759 371 776 between 9am and 6pm, or send us an e-mail using the contact form.
In the first instance of a complaint, please tell a member of staff at the camp so we can resolve your problem.
Please address any correspondence regarding complaints to;
Jollydays Luxury Camping Limited
Please note, complaints received after 14 days from the end of your holiday cannot be reliably investigated.
Jollydays Luxury Camping Ltd. Registered company number. 6792429, Companies House, Cardiff
Registered office: Village Farm, Scrayingham, North Yorkshire, YO41 1JD